Frequently asked questions
NotMilk is made from all natural ingredients that you pronounce. We never use any additives, emulsifiers or refined sugars in our products. In fact most of our products contain no added sugar at all.
NotMilk was designed by two former milk lovers. It mimics that taste and texture of the dairy milk we used to love without the lactose and without the use of additives and stabilizers.
We never use any artificial sweeteners or refined sugars in our products. We do lightly sweeten our product with fresh dates to mimic the light sweetness of dairy milk.
NotMilk has not been formally evaluated for nutritional content (that is coming soon!)
You bet! NotMilk is made from nuts, seeds, grains, and water and is totally and 100% vegan.
Yes. We do not use soy or gluten in our product.
The quick answer - We make it fresh and we use more nuts!
To go into a little more detail: Making almond milk the right way is expensive. Maintaining a raw, perishable product, paying a premium to source only pesticide-free nuts and using advanced cold-pressing technology is the only way we believe it should be done. Unlike a lot of cheaper almond milk, our product is cold-pressed and bottled in glass. Moreover, the percentage of nuts in most other brands is significantly lower than ours. That means more flavour enhancers, preservatives and additives, and less of the real, natural goodness which comes from the nuts themselves. 12% – This may not seem like a lot, however most almond milks contain a mere 2-4% almonds and use oils, sugar and other additives to improve the flavour and texture!
At NotMilk we are committed to making fresh products because we believe that fresh tastes best and is better for you! For this reason we do not pasteurise our product or add any chemicals or preservatives to extend shelf life.
NotMilk is fresh, which means it hasn’t undergone the harmful process of pasteurisation that involves heating and consequently destroying many of the important vitamins and minerals present in the raw, unadulterated product. And besides, just like the taste of fresh orange juice versus the boxed stuff at the store - the fresh taste just tastes better!
This is just the denser nut layer separating from the water. This separation is due to the purity of the product – there are no chemicals or artificial ingredients added to stop this from happening. All you need to do is give the milk a quick shake, and voila! It is good to go!
Yes, it is a fresh product with no preservatives or additives. It should be stored between 33 and 41 degrees Fahrenheit for optimal shelf life.
We have a bottle return program. You can return clean and empty NotMilk bottles for credit on your next order.
NotMilk is made in NYC
You can (we’ve tried it at home) but we cannot guarantee the shelf life if you do this. Make sure to leave some room in the bottle since NotMilk expands when frozen.
Getting NotMilk: Orders, Delivery, Subscriptions
Yep. Check out our shop
Stay tuned! Partnerships are in the works
Currently, we offer local delivery in Manhattan and Brooklyn. We offer shipping in the tri state area via FedEx overnight. We also deliver each summer on Fridays to the Hamptons (see next questions!)
When you purchase a subscription on our website, you will receive an email from us confirming your delivery dates and asking for some details about where you would like the milk delivered. You must be present to receive your order (or live in a building with a doorman and refrigerator where your milk can be stored until you return home).
We love to bring NotMilk to the Hamptons each summer, but it's important to note that we must have at least 20 weekly orders to ensure a low $10 delivery fee. So make sure to tell your neighbors! In 2021, we will be delivering to the Hamptons on Friday evenings, starting on Friday, July 2nd all the way through Friday, September 3rd. Delivery areas include Sag Harbor, Southampton, East Hampton, Bridgehampton, and more. Email us at email@example.com with your Hamptons delivery address, and we'll accommodate!
Each week after your order is delivered, you will receive a delivery confirmation email. This email will: 1) let you know that milk was delivered to your address, 2) tell you what the treat of the week is, 3) remind you of your next delivery date, and 4) tell you how many deliveries are remaining.
Yes, a NotMilk subscription does mean a recurring charge on your credit card. You can cancel or change your upcoming order by emailing, texting, or logging into your account. The change will apply to your next order as long as you do so before 5pm on the Sunday prior to a Tuesday delivery or before 5pm on the Wednesday prior to a Friday delivery.
Give us your empty bottles (or leave them with your doorman for us) and you’ll get $ back for each bottle.
We are happy to help. Just email us at hello at notmilknyc.com or DM us on instagram and we will get back to you!